DELIVERY & RETURNS


DELIVERIES

We offer free UK delivery on orders over £200.

Orders placed will be processed the following business day. Once your order has been shipped, a shipment notification including tracking details will be sent to the email provided at time of order. 
UK, Europe & Rest of The World Courier: DHL
Our couriers require signature for any deliveries. No parcels can be re-directed once shipment details have been confirmed.
Camilla Bloom will not incur any charges as a result of taxes or charges in certain countries, this is the liability of the purchaser.

DELIVERY OPTIONS

UK Standard (2-3 Business Days) £2.95 *face masks only
UK Express (1-2 Business Days) £6.00 *free delivery on orders over £200
EU (3-5 Business Days) £10.00
USA (3-5 Business Days) £15.00
Rest of World (3-10 Business Days) £20.00

RETURNS & EXCHANGES

We accept returns & exchanges of unworn items purchased at full price within 14 days of the delivery date. Returns & shipping charges are responsibility of the customer. Any item(s) purchased at sale price are a final sale and cannot be returned.


For item(s) to be eligible:

- Item(s) must have been purchased at full price.
- Item(s) must be unused, unworn, unwashed, unaltered, and undamaged.
- Item(s) must have all original garment tags attached.
- Item(s) must be returned in the packaging provided accompanied by the original receipt.
- Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or refused a refund.

Original shipping charges are non-refundable. Your return will be processed within 7 days of receipt and refunds will be credited to your original method of payment. Please note that it may take up to 14 days from the date we process your refund.

To return / exchange item(s) please email customercare@camillabloom.co.uk for an RMA code. We cannot issue refunds / exchanges for item(s) returned without this code. In your email, please specify your order number, the reason for return / exchange and the shipping provider for the items being returned.

*Please note we only exchange item(s) if they are defective or damaged.

FURTHER INFO
If you require any further information feel free to get in touch with us at customercare@camillabloom.co.uk.